The Microsoft Dynamics 365 customer service solution provides personal service for your customers, both by phone and by e-mail, through social media or on your website. Thus, your staff always have access to up-to-date and complete customer information.
Among other things, the Customer Service application provides much more useful features for your installed base. This way, you can perform clever analyses and record not only notifications but preventive maintenance as well. The module is connected to your Field Service and PSA module, so that you will always have a complete picture of your customers’ activities and projects.